Focus of the Comprehensive Training Program

Participants will explore the profound impact of uncivil behaviors on workplace culture, employee engagement, and overall performance, gaining a deeper understanding of their critical role in fostering a respectful and inclusive environment.

Course curriculum

    1. Course Overview

    1. Definition of Incivility

    2. Examples of Incivility

    3. Impact on the Workplace

    4. Distinguishing Incivility from Harassment

    5. Test Your Knowledge 1

    1. Leadership's Impact

    2. Ripple Effect

    3. Modeling Respect

    4. Test Your Knowledge 2

    1. Signs of Incivility

    2. Psychological and Emotional Impact

    3. Effective Communication

    4. De-escalation Techniques

    5. Test Your Knowledge 3

    1. Proactive Measures

    2. Setting Clear Expectations

    3. Encouraging Open Communication

    4. Rewarding Positive Behavior

    5. Test Your Knowledge 4

    1. Organizational Policies

    2. Compliance and Legal Risk

    3. Holding Employees Accountable

    4. Test Your Knowledge 5

About this course

  • $12.00
  • 29 lessons
  • 1 hour of video content

Course Targets

Participants will be able to:

Enhanced Awareness

Recognize subtle signs of workplace incivility and understand its far-reaching effects on team dynamics.

Actionable Strategies

Learn evidence-based approaches to promote professionalism, encourage respectful communication, and build inclusivity.

Empowered Leadership

Step into your critical role as a culture builder, ensuring every employee feels valued, respected, and empowered to succeed.