Focus of the Comprehensive Training Program

The course covers conflict resolution techniques, communication skills, and strategies for handling difficult conversations. Supervisors will learn how to identify sources of conflict, manage disputes constructively, and foster a positive work environment.

Course curriculum

    1. Course Overview

    1. Definition of conflict and its relevance in supervisory roles

    2. Types of workplace conflicts: Task, process, and relationship conflicts

    3. The impact of unresolved conflict on team performance and morale

    4. Test Your Knowledge 1

    1. Identifying common sources of conflict: Communication breakdowns, personality clashes, resource allocation, and unclear expectations

    2. Recognizing early signs of conflict escalation

    3. The role of organizational culture in conflict dynamics

    4. Test Your Knowledge 2

    1. Overview of conflict resolution styles (Thomas-Kilmann model): Competing, collaborating, compromising, avoiding, and accommodating

    2. Assessing your personal conflict management style

    3. Choosing the right conflict resolution style based on the situation

    4. Test Your Knowledge 3

    1. The role of active listening in conflict resolution

    2. Techniques for assertive communication: "I" statements, open-ended questions, and non-verbal cues

    3. Managing emotions during difficult conversations

    4. De-escalation techniques to reduce tension

    5. Test Your Knowlege 4

    1. Preparing for difficult conversations with team members

    2. Techniques for giving constructive feedback without causing defensiveness

    3. Navigating power dynamics and sensitive issues

    4. Strategies for achieving positive outcomes from challenging discussions

    5. Test Your Knowledge 5

About this course

  • $12.00
  • 35 lessons
  • 1.5 hours of video content

Course Targets

Participants will be able to:

Define Conflict and Recognize Its Impact on the Workplace

Conflict is a disagreement or clash of interests, values, or ideas, which, if unresolved, can negatively affect morale, productivity, and team dynamics.

Identify Common Sources of Conflict Among Team Members

Common sources include miscommunication, differing work styles, unmet expectations, competition for resources, and personality clashes.

Apply Conflict Resolution Styles and Strategies Effectively

Use tailored approaches, such as collaboration, compromise, or mediation, to resolve conflicts constructively and foster a more cohesive team.