Focus of the Comprehensive Training Program

This course empowers participants to shift the perception of feedback from a source of criticism to a vital tool for growth and development.

Course curriculum

    1. Course Overview

    1. Defining Feedback

    2. Types of Feedback

    3. Feedback Loops

    4. Psychological Impact

    1. Principles of Effective Feedback

    2. The SBI Model (Situation-Behavior-Impact)

    3. Balancing Positive and Negative Feedback

    4. Avoiding Common Pitfalls

    1. Open-Minded Reception

    2. Clarifying and Asking Questions

    3. Managing Emotional Responses

    4. Creating Action Plans

    1. Building a Feedback-Rich Environment

    2. Feedback Training and Development

    3. Role of Leadership in Feedback Culture

    4. Feedback Systems and Tools

    1. Evaluating Feedback Impact

    2. Gathering Feedback on Feedback

    3. Continuous Improvement

    4. Recognizing and Rewarding Feedback

About this course

  • $12.00
  • 23 lessons
  • 1.5 hours of video content

Course Targets

Participants will be able to:

Develop a Deep Understanding of Feedback Types

Participants will be able to differentiate between constructive, positive, and developmental feedback, recognizing their unique purposes and appropriate contexts for use within the workplace.

Enhance Communication Skills for Feedback Delivery and Reception

Participants will cultivate essential communication skills, including active listening, empathy, and assertiveness, to effectively deliver and receive feedback in various interpersonal situations.

Implement Feedback Models and Frameworks

Participants will learn to apply structured feedback models, such as the SBI (Situation-Behavior-Impact) model, to ensure feedback is specific, actionable, and focused on observable behaviors.