Focus of the Comprehensive Training Program

Participants will explore a range of topics including conflict resolution, emotional intelligence, communication techniques, and de-escalation strategies.

Course curriculum

    1. Course Overview

    1. Identifying Emotional Triggers

    2. The Psychology of Conflict

    3. Emotional Intelligence (EQ)

    4. Self-Regulation

    1. Clarifying the Purpose

    2. Setting the Stage

    3. Anticipating Reactions

    4. Managing Personal Bias

    1. Active Listening

    2. Empathy and Validation

    3. Nonverbal Communication

    4. Calm and Assertive Communication

    1. De-Escalating Tension

    2. Collaborative Problem-Solving

    3. Addressing Emotional Outbursts

    4. Negotiation and Compromise

    1. Reflecting on the Conversation

    2. Documenting the Interaction

    3. Following Up with Actions

    4. Maintaining Relationships

About this course

  • $12.00
  • 22 lessons
  • 1 hour of video content

Course Targets

Participants will be able to:

Enhance Emotional Intelligence

Develop the ability to recognize and understand one’s own emotions and those of others, enabling more empathetic and effective interactions during challenging conversations.

Master Effective Communication Techniques

Learn and practice verbal and non-verbal communication strategies to convey messages clearly and assertively while maintaining respect and understanding.

Implement Conflict Resolution Strategies

Explore proven methods for resolving conflicts, empowering participants to turn confrontational situations into opportunities for collaboration and problem-solving.