Cultural Competency in the Workplace

In today’s increasingly diverse professional landscape, cultural competency is no longer optional—it is essential. This course equips social administrators, HR professionals, managers, educators, and public service practitioners with the knowledge, awareness, and practical tools necessary to navigate cultural differences with confidence and integrity.

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Focus of the Comprehensive Training

Learners will explore foundational concepts of culture, identity, bias, and intersectionality, and examine how these factors shape workplace relationships, communication patterns, decision-making, and organizational culture.

Course curriculum

    1. Course Overview and Course Objectives

    1. Definitions: culture, cultural awareness, competence, and humility

    2. Historical development of the concept in social work, health care, and business contexts.

    3. Key theoretical frameworks

    4. Research evidence linking cultural competence to improved outcomes

    1. Psychological foundations of bias (social cognition, stereotype activation)

    2. Research on implicit bias in professional decision-making (e.g., hiring, evaluation)

    3. Microaggressions: types, impact on employee well-being and retention

    4. Evidence-based bias-reduction interventions (Devine et al., 2012; Lai et al., 2016).

    1. High- vs low-context communication (Hall, 1976)

    2. Verbal and nonverbal communication differences across cultures

    3. Empirical studies on miscommunication and conflict in multicultural workplaces

    4. Tools: Active listening, perspective-taking, and cultural empathy (e.g., empathy training outcomes)

    1. Understanding systemic inequities and power structures in organizations

    2. Intersectionality theory (Crenshaw, 1989) and its relevance to workplace identity

    3. Research on privilege awareness and allyship behaviors

    4. Power dynamics in decision-making and team relations

    1. Evidence-based models of inclusive leadership (e.g., Nembhard & Edmondson, 2006; Shore et al., 2011)

    2. The role of leadership in fostering belonging, trust, and innovation

    3. Assessing organizational culture for inclusion

    4. Building inclusive policies: recruitment, onboarding, performance evaluation

About this course

  • $12.00
  • 32 lessons
  • 2.5 hours of video content

Course Target

Participants will be able to:

Define cultural competence and differentiate it from related concepts

Define cultural competence and differentiate it from related concepts

This objective helps learners clearly understand what cultural competence is and how it differs from ideas like cultural humility, sensitivity, and intelligence to avoid confusion and build a solid foundation.

Identify how implicit bias, stereotyping, and power dynamics influence workplace interactions.

Identify how implicit bias, stereotyping, and power dynamics influence workplace interactions.

This objective teaches learners to recognize how hidden biases and unequal power structures shape communication, decisions, and relationships at work.

Apply evidence-based frameworks to improve intercultural communication and collaboration

Apply evidence-based frameworks to improve intercultural communication and collaboration

This objective enables learners to use proven models and strategies to communicate more effectively and work more collaboratively with people from diverse cultural backgrounds.

Transform Your Workplace Culture

Cultural competency is no longer optional—it’s essential. Invest in the skills that help your team grow, adapt, and work together with respect and understanding.

Enroll today and begin building a more inclusive and culturally aware workplace.

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