Mastering Email Etiquette for Professional Communication

This course is designed to help educators, parents, managers, and caregivers understand and apply positive reinforcement strategies to encourage desired behaviors in children and adults.

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Course curriculum

1. Mastering Email Etiquette for Professional Communication
1. Importance of email in professional communication
2. Benefits of proper email etiquette
3. Common pitfalls and consequences of poor email behavior
4. When (and when not) to use email
5. Legal and organizational policies governing email use
1. Email Structure and Format
2. Salutations and closings tone and audience-appropriate choices
3. Paragraphing and layout for readability
4. Signature block essentials
5. Email vs. memo vs. formal letter
1. Matching tone to audience (formal, semi-formal, informal) Why Tone Matters
2. Avoiding passive-aggressiveness and emotional language
3. Avoiding jargon, slang, or ambiguous phrasing
4. Use of punctuation, capitalization, and grammar
5. Inclusive, respectful, and bias-free language
1. Appropriate timing and expectations for responses
2. "Reply," "Reply All," and "Forward" usage rules
3. Quoting, summarizing, or referencing previous messages
4. Managing long email threads
5. Acknowledging emails professionally
1. Naming and formatting attachments professionally
2. Appropriate file types and sizes
3. Etiquette for sending large files cloud links, compressed folders)
4. Caution with sharing sensitive or confidential documents
5. Avoiding broken or suspicious links
1. Inbox management strategies (e.g.folders, flags, filters)
2. Out-of-office replies and vacation messages
3. Professionalism in auto-replies
4. Understanding CC and BCC etiquette
5. Avoiding information overload
1. Cultural norms in written communication
2. Language barriers and the use of plain English
3. Time zones and global working hours
4. Avoiding idioms and humor that may not translate well
5. Writing for multilingual audiences
1. Recognizing phishing spoofing and email scams
2. Email encryption basics and secure platforms
3. Sending confidential information dos and don’ts
4. Company policies on email retention and data protection
5. Reporting inappropriate or suspicious emails
1. Summary of key principles of professional email etiquette
2. Email checklist before hitting “send”
3. Handling difficult conversations over email
4. Integrating etiquette into daily email habits
5. Encouraging a culture of respectful digital communication
1. Assessment

About this course

$12.00
47 lessons
2 hours of video content

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Mastering Email Etiquette for Professional Communication

Course curriculum

Welcome to the Training

Module 1: Introduction to Email Etiquette

Module 2: Email Structure and Format

Module 3: Tone, Clarity, and Language Use

Module 4: Responding and Forwarding

Module 5: Email Attachments and Links

Module 6: Managing Email Professionally

Module 7: Cross-Cultural and Global Considerations

Module 8: Email Security and Confidentiality

Module 9: Final Guidelines and Best Practices

Assessment

About this course

Discover your potential, starting today